Privacy Policy

Last updated: June 11, 2025

1. Information We Collect

Personal Information

We collect information you provide directly to us, including:

Name, email address, and contact information
Professional background and expertise areas
Company information and industry details
Payment and billing information
Profile photos and professional credentials

Usage Information

We automatically collect information about your use of our platform:

Log data including IP address, browser type, and device information
Usage patterns and interaction with our services
Session recordings for quality assurance (with consent)
Calendar integration data for scheduling purposes

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our consultation platform
Match clients with appropriate subject matter experts
Process payments and manage billing
Send important updates about your account and services
Provide customer support and respond to inquiries
Ensure platform security and prevent fraud
Comply with legal obligations and resolve disputes
Analyze usage patterns to improve user experience

3. Information Sharing and Disclosure

With Other Users

We share limited profile information between clients and SMEs to facilitate consultations, including professional background, expertise areas, and ratings.

With Service Providers

We work with third-party service providers for payment processing, calendar integration, email services, and analytics. These providers are bound by confidentiality agreements.

Legal Requirements

We may disclose information when required by law, to protect our rights, or to ensure platform safety and security.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication measures
Secure payment processing through certified providers
Regular backups and disaster recovery procedures

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and review your personal information
Update or correct inaccurate information
Delete your account and associated data
Opt out of marketing communications
Request data portability
Object to certain processing activities

To exercise these rights, please contact us at privacy@askasme.com

6. Calendar Integration

When you connect external calendars (Google Calendar, Outlook, etc.):

We access only scheduling-related information
Calendar data is used solely for availability management
You can disconnect calendar integration at any time
We do not store detailed calendar event content

7. Cookies and Tracking

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze platform usage and performance
Provide personalized experiences
Ensure platform security

You can control cookie settings through your browser preferences.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@askasme.com

Address: [Your Business Address]

Phone: [Your Contact Number]

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