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Terms and Conditions

Last updated: June 11, 2025

1. Acceptance of Terms

By accessing and using AskASME ("the Platform"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

AskASME is a platform that connects clients with Subject Matter Experts (SMEs) in logistics, supply chain, and related fields for professional consultations. Our services include:

  • Expert matching and discovery
  • Consultation scheduling and management
  • Payment processing and billing
  • Communication tools and session recording
  • Calendar integration and availability management
3. User Accounts and Registration

Account Creation

You must create an account to use our services. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts. SMEs must possess genuine expertise in their declared fields.

Account Verification

We reserve the right to verify SME credentials and may require documentation to confirm expertise and professional background.

4. User Responsibilities

For All Users

  • Provide accurate and truthful information
  • Maintain professional conduct during all interactions
  • Respect intellectual property rights
  • Comply with all applicable laws and regulations
  • Not engage in fraudulent or deceptive practices

For SMEs

  • Accurately represent qualifications and expertise
  • Provide professional, high-quality consultation services
  • Maintain availability as indicated on the platform
  • Respond to consultation requests in a timely manner
  • Honor scheduled consultations or provide adequate notice of cancellation

For Clients

  • Clearly communicate consultation needs and objectives
  • Attend scheduled consultations or provide adequate notice of cancellation
  • Make payments promptly as agreed
  • Respect SME time and expertise
5. Payment Terms

Fees and Billing

Consultation fees are set by individual SMEs. AskASME charges a platform fee for facilitating connections and processing payments. All fees are clearly disclosed before booking.

Payment Processing

Payments are processed securely through our third-party payment providers. You authorize us to charge your selected payment method for all applicable fees.

Refunds and Cancellations

Refund policies vary by consultation type and timing of cancellation. Generally, cancellations made 24+ hours in advance are eligible for full refunds, subject to SME policies.

6. Intellectual Property

The Platform and its original content, features, and functionality are owned by AskASME and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Users retain ownership of content they create but grant AskASME a license to use such content for platform operations, including matching services and quality assurance.

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Prohibited Uses

You may not use our Platform:

  • For any unlawful purpose or to solicit others to perform unlawful acts
  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
  • To submit false or misleading information
  • To upload or transmit viruses or any other type of malicious code
  • To spam, phish, pharm, pretext, spider, crawl, or scrape
  • For any obscene or immoral purpose
  • To interfere with or circumvent the security features of the Platform
9. Limitation of Liability

AskASME acts as a platform connecting clients with SMEs. We do not guarantee the quality, accuracy, or completeness of consultation services provided by SMEs.

In no event shall AskASME, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, punitive, consequential, or special damages arising from your use of the Platform.

10. Dispute Resolution

Platform Disputes

We encourage users to resolve disputes directly. If unable to resolve, our support team can provide mediation assistance.

Legal Disputes

Any legal disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

11. Termination

We may terminate or suspend your account and bar access to the Platform immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including but not limited to a breach of the Terms.

You may terminate your account at any time by contacting our support team. Upon termination, your right to use the Platform will cease immediately.

12. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. Your continued use of the Platform after such changes constitutes acceptance of the new Terms.

13. Governing Law

These Terms shall be interpreted and governed by the laws of [Your State/Country], without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: legal@askasme.com

Address: [Your Business Address]

Phone: [Your Contact Number]